Students' Redress Policy
All complaints must be submitted in writing either to
the Course Administrators or the Operations Director
and you will receive an acknowledgement of the complaint
within one working day. Investigation will be carried
out by the Operations Director and a resolution will
be offered within one to three working days depending
on the issue of the complaint. Should there be any unresolved
issues that cannot be settled amicably between Kaplan and
the student, the latter may refer the issue to CASE
for mediation.
CASE
Mondays to Fridays - 9.00am to 4.00pm
Address: 170 Ghim Moh Road, #05-01 Ulu Pandan Community
Building, Singapore 279621
Tel: 64631811
Fax: 64679055
Email:
complaints@case.org.sg
Website:
www.case.org.sg
